Shipping

Country

Cost

Delivery Time

Australia Post Express

Free on Orders over $50
$8 on Orders under $50

Metro – Next Business Day

Regional – 1-3 Business Days

Australia Post Standard

Free on Orders over $50
$10 on Orders under $50

Same state: 2–5 business days
Interstate (metro to metro): 3–6 business days

 

We do not ship outside of Australia.

Warranty Periods

Byron Bay Cloud Co. PTY LTD adheres to the guidelines set out by the Australian Competition and Consumer Commission (ACCC) for Refunds, Replacements and Warranty Returns. For more information please visit https://www.accc.gov.au/

All sales are final. Each product has different warranty periods. Please be sure to check the warranty periods below. Byron Bay Cloud Co does not perform repairs on faulty/damaged products.

  • Consumables such as DIY Supplies & E-Juice do not come with a warranty for safety reasons.
  • The warranty period starts once the product has been posted to the purchaser.
  • This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • This warranty does not cover merchandise failure or damage caused due to improper use.
  • This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

If the item is not in full working condition, the customer is required to contact Byron Bay Cloud Co and notify the function defects. Byron Bay Cloud Co will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

All our products come with warranties that are covered. Byron Bay Cloud Co Faulty items must be sent back to Byron Bay Cloud Co, once this is investigated, an outcome can then be reached. The timeframe for the warranty replacement process can take anywhere between 1-3 weeks.

By placing an order with Byron Bay Cloud Co you agree to the above Warranty and Return Policy conditions.