Australia Post Express
Free on Orders over $100
Metro – Next Business Day
Regional – 1-3 Business Days
Australia Post Standard
Free on Orders over $60
Same state: 2–5 business days
We do not ship outside of Australia.
Byron Bay Cloud Co. PTY LTD adheres to the guidelines set out by the Australian Competition and Consumer Commission (ACCC) for Refunds, Replacements and Warranty Returns. For more information please visit https://www.accc.gov.au/
All sales are final. Each product has different warranty periods. Please be sure to check the warranty periods below. Byron Bay Cloud Co does not perform repairs on faulty/damaged products.
- Consumables such as DIY Supplies & E-Juice do not come with a warranty for safety reasons.
- The warranty period starts once the product has been posted to the purchaser.
- This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
- This warranty does not cover merchandise failure or damage caused due to improper use.
- This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
- This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
- This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.
If the item is not in full working condition, the customer is required to contact Byron Bay Cloud Co and notify the function defects. Byron Bay Cloud Co will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.
All our products come with warranties that are covered. Byron Bay Cloud Co Faulty items must be sent back to Byron Bay Cloud Co, once this is investigated, an outcome can then be reached. The timeframe for the warranty replacement process can take anywhere between 1-3 weeks.
By placing an order with Byron Bay Cloud Co you agree to the above Warranty and Return Policy conditions.
Terms and Conditions
Please note - Byron Bay Cloud Co, do not sell, gift or give nicotine as it is illegal in Australia to do so. Please do not ask as the answer may offend.
- We are strict on our policy of the minimum age for purchase being 18 years of age. By using our site you confirm that you are 18 years of age or older. This is enforced by Australian law.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
- None of our products contain nicotine or tobacco.
- Byron Bay Cloud Co take full responsibility and liability for any transaction that occurs through our business and negate any responsibility on any of our merchant providers.
- We do not allow international orders and will not ship internationally.